General Warranty

1. The manufacturer offers a 24 month (2 year) warranty, and assumes full responsibility for:

  • All screwed parts and painted surfaces.
  • If there are any obvious defects upon the arrival of the order due to faulty materials or issues in the production of any of the pieces, please communicate it within 10 days after receiving the order. You can contact us to report the issue and provide any necessary information or evidence related to the defect. We will promptly address the matter and take the appropriate steps to resolve the issue, which may include replacing the defective parts or providing a solution to ensure your satisfaction with the product.

Warranty Validity

2. The validity of the warranty is calculated from the date of shipment and is recorded in the product’s order.

3. In the case of acceptance and acknowledgment of the claim, the manufacturer commits to repairing or replacing the defective item within a maximum period of 7 business days from the delivery of the product for repair. (The provider reserves the right for there to be differences in the shades of the materials used).

4. In case of malfunction or damage to the product, please immediately send the complaint to the email address: info@cattitud.com, accompanied by a description of the damage, photos of the issue, and a scanned copy of the warranty card or the invoice with order number.

Exempt from Warranty

5. Exempt from claim and warranty: The fabrics of the scratchers, sisal ropes, and sisal upholstery of the products, as they are subject to wear due to use, are exempt from claim and Rufi manufacturer’s warranty.

Wear and tear are not valid grounds for claims or covered under the warranty. Damage caused by wear and tear is considered a normal part of the product’s usage and is not eligible for warranty claims.

Extended warranty

  1. Free Repair/Replacement of the Damaged Scratching Post for 48 months (4 years). A damaged post is considered as the complete detachment of a minimum of three coils and their separation from the post.
  2. After the warranty period, the customer will be responsible for all costs associated with the delivery of damaged and repaired products.
  3. Damages should be reported by email to info@cattitud.com or through Cattitud’s customer service contact form. The damaged scratching posts or pieces should be sent to the address provided at the time of the claim.
  4. The repaired post and pieces will be sent to the buyer as soon as possible.
  5. Each scratcher post can be delivered for a maximum of two times within 48 months.
  6. “Cattitud” reserves the right to change the terms of the warranty, but they will not apply to products purchased during the previous terms; the changes will only be valid for new purchases.”